{"id":177,"date":"2023-11-17T10:45:42","date_gmt":"2023-11-17T10:45:42","guid":{"rendered":"https:\/\/tegarioko.com\/?page_id=177"},"modified":"2023-12-25T19:05:00","modified_gmt":"2023-12-25T08:05:00","slug":"faqs","status":"publish","type":"page","link":"https:\/\/tegarioko.com\/index.php\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"177\" class=\"elementor elementor-177\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-49e0fa6f elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"49e0fa6f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-17696bd\" data-id=\"17696bd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2119c940 elementor-widget elementor-widget-heading\" data-id=\"2119c940\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 08-11-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h6 class=\"elementor-heading-title elementor-size-default\">Made to Order<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-694c5b76 premium-header-inline elementor-widget elementor-widget-premium-addon-dual-header\" data-id=\"694c5b76\" data-element_type=\"widget\" data-widget_type=\"premium-addon-dual-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\r\n\t\t\t\t\t<h1 class=\"premium-dual-header-first-header \"><span class=\"premium-dual-header-first-span\">    <\/span><span class=\"premium-dual-header-second-header \">FAQs<\/span><\/h1> \t\t\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-4b7c4db e-flex e-con-boxed e-con e-parent\" data-id=\"4b7c4db\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-580d6be e-con-full e-flex e-con e-child\" data-id=\"580d6be\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba6411b elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"ba6411b\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor-pro - v3.5.2 - 28-11-2021 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.elementor-button>span{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.elementor-form .elementor-button .elementor-button-text{white-space:normal;-webkit-box-flex:0;-ms-flex-positive:0;flex-grow:0}.elementor-form .elementor-button svg{height:auto}.elementor-form .elementor-button .e-font-icon-svg{height:1em}<\/style>\t\t<form class=\"elementor-form\" method=\"post\" id=\"contactform\" name=\"Contact Us\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"177\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"ba6411b\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Message\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button type=\"submit\" class=\"elementor-button elementor-size-sm\">\n\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\" elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6eacd2f e-con-full e-flex e-con e-child\" data-id=\"6eacd2f\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d353fe elementor-widget elementor-widget-qi_addons_for_elementor_faq\" data-id=\"9d353fe\" data-element_type=\"widget\" data-widget_type=\"qi_addons_for_elementor_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-qi-faq qodef-qi-clear  qodef-behavior--accordion qodef-layout--simple qodef-style--boxed\">\n\t<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tWho makes my order?\t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p>The designer Rioko Tega will cut, construct and finish your garments with the highest attention to detail. Her mission is to create future vintage pieces that will be uniquely yours.<\/p>\t<\/div>\n<\/div>\n<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tHow long will it take to make my order?\t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p>Please allow two weeks for your order to be ready to ship.<\/p>\t<\/div>\n<\/div>\n<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tWhat adjustments can you make?\t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p>When choosing your base size, you can:<br \/>\u2013 add or reduce length<br \/>\u2013 add or reduce waist circumference (applicable to trousers and skirts only).<\/p><p>Most Tegarioko designs are oversized for an easy, comfortable fit.<\/p><p>If you are not sure of the adjustments you need, please feel free to message us via the contact<br \/>form on this page. We would love to assist.<\/p>\t<\/div>\n<\/div>\n<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tCan I return my order?\t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p>Given the nature of made-to-order products, returns are generally not accepted.<\/p><p>If you are not happy with the product received, please contact us and we will do our best to<br \/>find an appropriate solution. Any refund can only be provided in the form of store credit.<\/p><p>Ready-to-ship items, such as our BONIKO organic cotton tabi socks, can be returned within<br \/>seven days of purchase, if they are in their original condition. The customer must cover the<br \/>cost of return postage.<\/p>\t<\/div>\n<\/div>\n<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tCan I view and\/or try a physical sample of an item?\t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p>A personal fitting can be arranged at the Tegarioko Collingwood studio for locally based<br \/>clients. Please feel free to contact us with your request for a fitting via the contact form on<br \/>this page.<\/p>\t<\/div>\n<\/div>\n<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tDo you ship worldwide?\t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p>Please refer to the chart below for the list of countries to which we currently ship, as well the shipping charges involved. If your country is not listed, please contact us.<\/p><p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-medium wp-image-465\" src=\"https:\/\/tegarioko.com\/wp-content\/uploads\/2023\/11\/SHIPPING-CHART-01-240x300.png\" alt=\"\" width=\"240\" height=\"300\" srcset=\"https:\/\/tegarioko.com\/wp-content\/uploads\/2023\/11\/SHIPPING-CHART-01-240x300.png 240w, https:\/\/tegarioko.com\/wp-content\/uploads\/2023\/11\/SHIPPING-CHART-01-821x1024.png 821w, https:\/\/tegarioko.com\/wp-content\/uploads\/2023\/11\/SHIPPING-CHART-01-768x958.png 768w, https:\/\/tegarioko.com\/wp-content\/uploads\/2023\/11\/SHIPPING-CHART-01-1231x1536.png 1231w, https:\/\/tegarioko.com\/wp-content\/uploads\/2023\/11\/SHIPPING-CHART-01-1641x2048.png 1641w, https:\/\/tegarioko.com\/wp-content\/uploads\/2023\/11\/SHIPPING-CHART-01-600x749.png 600w\" sizes=\"(max-width: 240px) 100vw, 240px\" \/><\/p>\t<\/div>\n<\/div>\n<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tDo you have stockists?\t<\/span>\n\t\t<span class=\"qodef-e-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t\t<span class=\"qodef-icon--minus\">\n\t\t\t\t<span class=\"qodef-e-icon\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p>Tegarioko does not have stockists, primarily because we prefer to interact directly with our<br \/>clients. This allows us to provide each of you with a personalised experience.<\/p><p>Additionally, working with stockists can double the retail price of our garments. It is also<br \/>common practice for retailers to ask for our prices to match theirs. This type of arrangement<br \/>can lead labels to compromise on both fabric quality and construction choices in order to achieve a higher margin \u2013 an approach that does not sit comfortably with our design principles.<\/p>\t<\/div>\n<\/div>\n<\/div>\n\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Who makes my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The designer Rioko Tega will cut, construct and finish your garments with the highest attention to detail. Her mission is to create future vintage pieces that will be uniquely yours.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How long will it take to make my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Please allow two weeks for your order to be ready to ship.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What adjustments can you make?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>When choosing your base size, you can:<br \\\/>\\u2013 add or reduce length<br \\\/>\\u2013 add or reduce waist circumference (applicable to trousers and skirts only).<\\\/p><p>Most Tegarioko designs are oversized for an easy, comfortable fit.<\\\/p><p>If you are not sure of the adjustments you need, please feel free to message us via the contact<br \\\/>form on this page. We would love to assist.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I return my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Given the nature of made-to-order products, returns are generally not accepted.<\\\/p><p>If you are not happy with the product received, please contact us and we will do our best to<br \\\/>find an appropriate solution. Any refund can only be provided in the form of store credit.<\\\/p><p>Ready-to-ship items, such as our BONIKO organic cotton tabi socks, can be returned within<br \\\/>seven days of purchase, if they are in their original condition. The customer must cover the<br \\\/>cost of return postage.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I view and\\\/or try a physical sample of an item?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>A personal fitting can be arranged at the Tegarioko Collingwood studio for locally based<br \\\/>clients. 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Please allow two weeks for your order to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/tegarioko.com\/index.php\/wp-json\/wp\/v2\/pages\/177"}],"collection":[{"href":"https:\/\/tegarioko.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tegarioko.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tegarioko.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tegarioko.com\/index.php\/wp-json\/wp\/v2\/comments?post=177"}],"version-history":[{"count":28,"href":"https:\/\/tegarioko.com\/index.php\/wp-json\/wp\/v2\/pages\/177\/revisions"}],"predecessor-version":[{"id":517,"href":"https:\/\/tegarioko.com\/index.php\/wp-json\/wp\/v2\/pages\/177\/revisions\/517"}],"wp:attachment":[{"href":"https:\/\/tegarioko.com\/index.php\/wp-json\/wp\/v2\/media?parent=177"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}